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TeamTwo

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on May 8, 2006 at 5:27:28 pm
 

Team Two Project Page

 

Team Members

Discussion Group: team2_Collab201@yahoogroups.com

  • Carrie Wright
  • Steve Digrazia
  • Greg Willmarth
  • Darryl Toney
  • Jennifer Oakes

 

Team Two Project

 

1. Read the following scenario and record your decision as a comment to the group blog. After everyone has posted their thoughts, post your group conclusion with substantiating information in the group wiki, see below.

 

a. Scenario: You are a senior sales manager who has just completed training a regional sales representative. Your company is ready to launch a new product that would not only benefit one of your key customers, but it would also be lucrative for your company. You have been on several customer calls with the trainee who has handled herself well and is competent but not always confident. Knowing that your company is trying to cut costs, what should you do?

b. Action: There is no “right” answer to the above question. Your assignment is simply to decide what is best given the brief scenario and base that decision on information you find on the web, via blogs, social networking, etc. You must include the url or information with source that substantiates your decision. Here are a few websites to begin your search. http://www.12manage.com/methods_blanchard_situational_leadership.html

http://en.wikipedia.org/wiki/Situational_leadership_theory

c. A blog has been established for your use. Each member of the team needs to make at least one blog entry discussing which answer they feel is best and why.

d. Whether or not you come to a group agreement, post your conclusion with substantiating information in the group wiki.

 

2. Close: Please take 5-10 minutes to discuss the Plus/Delta of this assignment.

 

Team One

 

Team One: Please post your conclusion here.

 

Elmer's conclusion about the assignment:

Using the Blanchard and Hersey leadership model, let's assume that the leadership style is S3 and the follower development level is D3. Because my company is trying to cut costs, I would assign the trainee the new product launch. My company would be saving money because the trainee's commission and salary is less than that of a senior sales rep.

 

From working with the trainee I can see that they are competent to do the job but lack confidence. To ensure success, I would boost the trainee's confidence by providing strategic sales advice and by providing constructive feedback during the trainee's dealings with the customer. Also, I would also support the trainee by attending key meetings with the key customer. The trainee would design their own strategy and make final decisions.

 

References:

http://www.12manage.com/methods_blanchard_situational_leadership.html

http://en.wikipedia.org/wiki/Situational_leadership_theory

 

Elmer's Plus/Delta of this assignment:

Providing the two links helped because I did not have time to do much searching. The scenario's problem seemed to be whether or not the company wanted to save money by using a trainee, and how to support them. I'm not sure if this is what the scenario was asking. Posting my conclusion to the blog was simple, but how to collaborate with a team member was not readily apparent so we did not collaborate. Posting my conclusion to this wiki is a good idea because there is some sharing of thoughts with the other team members.

 

Team Three

 

Team Three: Please post your conclusion here.

 

Since I did not have any interaction with my Team 3 team member assigned to work this project with me, I will post my conclusions about this experience independantly.

Most of my conclusions are repeated on my blog as our homework assignment requested.

The good thing was that the situation was non-technical. Situational Leadership is a "time worn" war veteran in the plethora of leadership theory and provided a framework for the scenario. I had taken a wrong turn initially thinking we were suppose to approach the scenario from the Web 2.0 tools perspective.

I would have liked specific information about "why" our sales rep lacked confidence. I am sure the Sr. Sales Mgr. would have known specifically what created the lack of confidence. Knowing that, we could have been a little more creative perhaps. I missed the collaboration. It felt like I was working in a vacuum.

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